tech support for our toilet

One of the things I love about our house are the toilets. I know it sounds funny, but our toilets are the kind that you might see in a store or at work. They are the ones with a giant flush that is really noisy and powerful. I have no idea who picked these out for our house, but they are fantastic.

Lately we have been having problems with one of them. Most of the time it flushes fine, but sometimes it malfunctions and requires a second flush. We've been ignoring the problem for a few days and yesterday I finally decided to investigate the problem. I opened up the toilet and saw this:

WTF? I've never seen a toilet like this in my life. Where is the water? I noticed there was a valve that was leaking when the toilet flushed. I also noticed that there was a technical support number written on the "flusher" unit! How cool, tech support for the toilet. I immediately dialed the tech support number and was put into the toilet troubleshooting queue. I waited. And waited. And waited. Finally I hung up. Apparently a lot of people were having problems with their toilets last night because no one ever came on the line to help me troubleshoot my john.

I am going to call them again next week when we return from Steven's mother's house. I hope they don't have to send a tech out to our house to work on it!