Thursday, April 02, 2009

Sears Merchandise Pickup

I am sorry that I haven't posted in a while. I have been so busy these days. We are in the process of redoing our bedroom and things have gotten crazy.

We bought a metal bed frame from Sears (you know, the old school ones that the box spring sits on). They didn't have it in stock and told us to come back on Wednesday and pick it up. No problem.

When we arrived at the Sears Merchandise Pickup location they have you scan your receipt and a television monitor times how long it takes them to find your item and bring it to you. Pretty cool. They have a guarantee that if your item isn't delivered within 5 minutes of your arrival, they will give you a $5 coupon good towards a future purchase. Well, we watched the timer (more for something to do while we waited, we really didn't care if it took longer than 5 minutes) as we waited and when it got to 3 minutes it stopped and said that our item had been delivered. But it hadn't. Wait a minute. What's up with that?

It turns out that the employees are measured on their turnaround time. So, our guy stopped the timer to keep his metrics in line, and it took him about 7 minutes to get our stuff to us. Again, not a big deal, but, wow, that totally makes Sears "guarantee" seem flimsy. We didn't say anything to him about the whole thing, but we didn't get a coupon, either.

3 comments:

  1. I work at sears in Merchandise pickup the employee isn't supposed to take your name off the screen until you receive you item but because we get in trouble for pickups that take longer than 5 minutes sometimes its easier to get yelled at by a customer

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  2. Anonymous12:37 PM

    What should I do if let say someone imoersonate me and use my credit card to buy stuff on Sear and list their name as the friend pickup?...just wondering...if that were to say happen..how would I find out about the person who came to pickup the item.

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  3. I have a question: Do all Sears stores require you to go to the "Merchandise Pick-Up" area to get pick up big or otherwise not floor stocked items after you've paid for them? And Is the only way to get to that area is to physically walk out of the store and into another entrance on the side of the store?

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