Sears - WTF?

Last weekend we went to our local Sears to buy a new grill. In the past we have always bought the same grill. It lasts about a year and then falls apart, so we get rid of it and buy the same one over again. This method worked for years, but this last time we decided that we were going to kick it up a notch and spend a little more money on a better grill. Both of us picked out the same grill from the Sears catalog, so we thought it was fate that we buy it.

We went to Sears and usually we are barraged by people trying to help us. But not this time. The woman who was selected to help us out (this was going to be the easiest sale of her day - we knew exactly what we wanted and we didn't want it put together for us) had zero personality. And I mean ZERO. We pointed out the grill we wanted to buy and she didn't say anything, just walked away towards the register. We followed, the faithful capitalists that we are. She went around to a register and we came up towards the front of the checkout desk. She then changed her mind and went to another register, never saying a word to us that we weren't going to be checking out from where we were standing. And then it happened again! We were like little puppies following this woman around. And she never said a word. Finally, she settled on a register that she liked and rang us up. Nothing was spoken. Steven asked her a question (something about where to sign the receipt). She just grunted. The only thing she did say to us was that we had to pick up our grill at Merchandise Pickup. OK, no problem.

When we got to Merchandise Pickup, we scanned our receipt into their system and waited for the grill to come out from deep within the bowels of Sears. As we were waiting, a guy came in, wearing an outfit that could only be described as club gear. And he had a giant chain around his neck. We assumed he was a customer also picking up his purchase, but he stood there and just looked at us. After a few uncomfortable seconds of us looking at each other, he finally asked us if we were being helped. We told him that we were (wondering why this guy was asking) and he said to us to let him know if "they" were treating us badly. At this point we started to think he must work at Sears, but he never introduced himself. Minutes passed and then someone came out of the back with our grill. He was friendly and we signed his paper and took our grill. The creepy Sears guy was still standing there wen we left. I hope he actually did work there and wasn't a crazy person. You never really know in Florida.